Next, we describe the processing of your personal data and your rights under the current data protection regulations – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data, and regulations that develop it.
(The present English text is for information purposes only and is not legally binding. The legally binding document is in the Spanish language).
I.- Who is responsible for your personal data?
The processing of personal data is under the responsibility of Camping Villamar (hereinafter “the company”) with corporate address at Ctra. Albir, km. 0,300, 03503 Benidorm, Alicante, España. Should you have any questions about our use of personal data, please contact us at rgpd@campingvillamar.com.
II.- For which purpose and legitimate basis do we treat your data?
The supplied data will be handled for the following purposes:
1. Contact forms. The data captured through the Website contact form will be treated to respond, in the first instance, to inquiries, requests, comments, questions, complaints or any other concern received through this channel.
Legitimate basis of treatment: the legitimate basis of the treatment is the consent granted by the interested party. Clients may withdraw their consent at any time following instructions given in section V.
2. Requests received via email or through social networks. The data captured via email or social networks, will be treated to respond, in the first instance, to inquiries, requests, comments, questions, complaints or any other concern received through this channel.
Legitimate basis of treatment: the legitimate basis of data treatment is to satisfy our legitimate business interests. Clients have the right to oppose to the processing of their data following instructions given in section V.
3. “Subscribe” form. The data capture through the “Subscribe” form will be treated to keep the client informed through the Newsletter about the Camping’s news.
Legitimate basis of treatment: the legitimate basis of the treatment is the consent granted by the interested party. Clients may withdraw their consent at any time following instructions given in section V.
4. Work with Us form. The data captured through the Work with Us form, will be treated to manage your application and your participation in current and future selection processes.
Data might be communicated to companies within the Group in order to manage the interested party participation as a candidate in current or future selection processes.
Legitimate basis of treatment: the legitimate basis of the treatment is the consent granted by the interested party. Clients may withdraw their consent at any time following instructions given in section V.
5. Managing your booking and provide services requested. In order to manage and formalize the purchase of products and provision of services offered by the company, the client has two direct channels: website (https://www.campingvillamar.com/) and telephone.
If the contract is carried out by telephonic means, calls may be recorded in order to verify and demonstrate the reservation agreed with the client. The company will always notify that the call is being recorded. The continued participation of the client in the call will imply his agreement with the recording. Non-conformity will imply the impossibility of managing the reservation request.
In order to manage reservations requested by the client, the company will treat their personal data through data collections forms. Likewise, the company will process the necessary information to manage modification or cancellation requests regarding client’s reservations.
Should the client provide data relating to their health in free drafting fields or by telephonic means, the Camping assumes the client has voluntarily provided this information, since there is no previous request of this information. These personal data will only be processed to satisfy the client’s request (for example, adapted rooms based on special needs).
Legitimate basis of treatment: the legitimate basis of data treatment is the fulfilment of the contractual relationship established with our clients.
6. Compliance with accounting, legal, fiscal and administrative requirements.
Legitimate basis of treatment: the legitimate basis of data treatment is the fulfilment of legal obligations.
7. Distribution of commercial communications related to products, services, promotions, events or any other news relevant to the user that may be attractive for the client.
Legitimate basis of treatment: the legitimate basis of data treatment is to satisfy our legitimate business interests. Clients have the right to oppose to the processing of their data following instructions given in section V.
8. Distribution of corporate communications. The company may send the clients through any type of communication (e-mail, newsletter, , etc) to keep them inform about the Camping’s news.
Legitimate basis of treatment: the legitimate basis of the treatment is the consent granted by the interested party. Clients may withdraw their consent at any time following instructions given in section V.
9. Communication of your personal data to companies within the Group (Hotel Don Pancho and Camping Villasol). The company may communicate your personal data to companies from our group in order to make commercial communications. The customer’s data will only be communicated with the express consent of the client.
Legitimate basis of treatment: the legitimate basis of the treatment is the consent granted by the interested party. Clients may withdraw their consent at any time following instructions given in section V.
10. Client complaints management. In order to deal with client complaints related to the services hired during their stay at the Camping, the company will received information related to the claim generated in the Camping, so as to ensure an adequate solution. In this sense, the company requires to gain access to the information generated by the client in the Camping to manage the complaint submitted by the client.
Should the complaint be related to damages subjected to compensation, the company would communicate this information to the insurer hired by the company in order to handle the incident suffered by the client.
Legitimate basis of treatment: the legitimate basis of data treatment is to satisfy our legitimate business interests. Clients have the right to oppose to the processing of their data following instructions given in section V.
11. Customer service. The Company provides customer information service in order to resolve clients (or potential clients) requests related to issues that might arise prior to the reservation, or during their stay, as well as related to the services offered by the Camping.
Legitimate basis of treatment: the legitimate basis of data treatment is to satisfy our legitimate business interests. Clients have the right to oppose to the processing of their data following instructions given in section V.
12. Legal or administrative procedures. The company, in the event of legal or administrative procedures that might arise as a result of the services offered by the Camping, will treat the necessary information to present the appropriate allegations, exercise its right of defense or file any claims that it deems appropriate based on the events occurred.
Legitimate basis of treatment: this treatment is based on legal obligations, established by administrative regulations (mainly, the Common Administrative Procedure Law), or, is necessary for the Camping to exercise its legitimate right to effective judicial protection, both in its right of defense and in the filing of legal claims, based on the Law of Civil Procedure or the Law of Criminal Procedure.
13. Customer satisfaction surveys. To assess the level of customer satisfaction regarding the products and/or services offered, quality surveys will be forwarded in order to have their opinion.
Legitimate basis of treatment: the legitimate basis of data treatment is to satisfy our legitimate business interests. Clients have the right to oppose to the processing of their data following instructions given in section V.
14. Incident management system. The Camping will process the necessary information of its clients to manage any incident reported or detected by the Camping itself by its own means (including those incidents that may be detected by its service providers). This data treatment will only be carried out in order to resolve the issue and the problems resulting from it. The company understands that it has a legitimate interest to prevent the security of its computer assets, as well as to solve incidents that put at risk such security or the continuity of the provision of the services offered to its customers.
Legitimate basis of treatment: the legitimate basis of data treatment is to satisfy our legitimate business interests. Clients have the right to oppose to the processing of their data following instructions given in section V.
III. – How long will we keep your data?
The personal data to which the Camping has access will be treated as long as the contractual relationship is maintained. After this, the company will retain personal data once their contractual relationship is terminated or when they cease to be relevant for the purposes collected, duly blocked, to be made available to the competent Public Administrations, Judges and Courts or the Public Prosecutor during the limitation period of the actions that may arise from the relationship maintained with the client and/or the conservation periods provided by law. The company will proceed to the physical deletion of your data once these deadlines have elapsed.
Likewise, if the client has not opposed the reception of commercial communications, the company may process the personal data as hereby described. The client may unsubscribe from receiving such communications in case they consider it inappropriate through the means indicated in section V.
IV.- To whom will we communicate your data?
The Camping may disclose your data to:
- To other group companies (Hotel Don Pancho and Camping Villasol). The client will receive information by email regarding the company, which will obtain information about their personal data. This company will receive the necessary information to make commercial communications about the products and services offered.
- Competent Public Bodies, Judges and Courts, especially Law Enforcement Agencies
- Apart from the previous data disclosures, the company collaborates with third service providers that have access to the personal data of the clients and that treat the aforementioned data in the name and on behalf of the company as a consequence of its provision of services. Specifically, the company will contract the provision of services by third-party providers that carry out their activity, including, but not limited, in the following sectors: legal advice, multidisciplinary professional services companies, technology service providers, and supplier companies’ computer Services.
V.- Your legal rights
Interested parties may exercise, if they wish, the rights of access, correction and deletion of data, request the restriction of the processing of their personal data, object to the processing of their data, request transfer of their data, as well as not to be subjected to automated individual decisions, through the following means:
- By sending a written request to the postal address indicated above providing the necessary documentation that will allow us to verify your identity (copy of your ID, passport, power of attorney, NIE, etc.).
- By email to the following address rgpd@campingvillamar.com.
- In person
Those interested may, in relation to those treatments that are based on obtaining their consent, withdraw their consent through the procedure detailed in the previous paragraph.
Interested parties may request opposition to those treatments based on the legitimate interest of the company, especially the receipt of commercial communications, and receipt of surveys.
VI.- How have we obtained your data?
The personal data that the company deals with have been collected through:
- Our direct channels:
- Web (https://www.campingvillamar.com).
- Requests addressed by telephone.
- In person.
- Via email.
- Our indirect channels:
- Through social networks.
VII. – Claim your rights before an authority.
If you understand that your data protection rights have been violated or if you have any complaint regarding your personal information, you can contact us by sending an email to the address rgpd@campingvillamar.com, enclosing this request, copy of your ID or official document that identifies you.
In any case, those interested can always attend to the Spanish Agency for Data Protection, data protection supervisory authority, http://www.agpd.es., C / Jorge Juan number 6, 28001, Madrid.
